COVID-19 updates
Active Life leadership and its employees are compassionate providers within the Healthcare sector and we send our deepest gratitudes to the physicians, nurses and hospital staff who are fighting on the front lines to keep us safe. We also wish our patients, partners, employees and the general population safe passage through the COVID-19 global pandemic. Because of the daily evolving nature of COVID-19 (coronavirus), Active Life will do its best to provide updates to its policies and procedures via this section of our website. Thank you for placing your trust in Active Life as a responsible healthcare provider through this difficult time and we look forward to continuing to serve our patients and referral partners.
To view Active Life's original COVID-19 press release from March 16th, 2020, please use the PDF viewer at the bottom of this webpage, or open/download the PDF file called "COVID_NOTICE_MARCH16.pdf".
To view Active Life's original COVID-19 press release from March 16th, 2020, please use the PDF viewer at the bottom of this webpage, or open/download the PDF file called "COVID_NOTICE_MARCH16.pdf".
| COVID_NOTICE_MARCH16.pdf |
APPOINTMENTs
Active Life meets the definition of an "essential business" and is currently operational at all of our clinic sites for patients that meet certain criteria. We have modified our care platform for the safety of our patients and employees, including the use of TeleHealth/TeleMedicine. Additional details are provided below. As of Monday, April 27th, walk-in appointments are now being accepted but are subject to an intensive screening process before receiving care. If you are a patient or caretaker and have a currently scheduled upcoming appointment, or will be making one in the near future, please understand that Active Life's procedures may change based on guidance from the CDC (Center for Disease Control), WHO (World Health Organization), Federal agencies or State/County agencies.
Many Counties within Southern California now require the use of face coverings when in public. We are kindly asking ALL our patients wear face coverings at all times when visiting our buildings or clinics, or when interfacing with any of our team members outside of our clinics. The CDC (Center for Disease Control) provides guidance on how to create and wear masks and you find out more by visiting the CDC's website HERE.
Due to high demand and limited supply around the nation, we cannot guarantee that we will have additional PPE (Personal Protection Equipment) such as masks and gloves that we are able to provide our patients or their caregivers. Thank you for respecting our need to conserve these supplies for our healthcare providers and our staff that interact with our customers.
No patients or employees are permitted in our clinics if any of the following apply to you (the patient) or any caregiver responsible for your care (parent, legal guardian etc):
If you have an appointment:
If you need to make an appointment, please contact our TeleHealth team directly.
Many Counties within Southern California now require the use of face coverings when in public. We are kindly asking ALL our patients wear face coverings at all times when visiting our buildings or clinics, or when interfacing with any of our team members outside of our clinics. The CDC (Center for Disease Control) provides guidance on how to create and wear masks and you find out more by visiting the CDC's website HERE.
Due to high demand and limited supply around the nation, we cannot guarantee that we will have additional PPE (Personal Protection Equipment) such as masks and gloves that we are able to provide our patients or their caregivers. Thank you for respecting our need to conserve these supplies for our healthcare providers and our staff that interact with our customers.
No patients or employees are permitted in our clinics if any of the following apply to you (the patient) or any caregiver responsible for your care (parent, legal guardian etc):
- You have a fever, cough and/or difficulty breathing -and/or-
- You have tested positive for or been exposed to someone with COVID-19 -and/or-
- You have traveled internationally in the last 30 days, unless you have self-quarantined with no symptoms for at least 14 days following your return
If you have an appointment:
- A member of Active Life's TeleHealth team will contact you prior to your scheduled appointment to confirm you are still eligible for your visit to our facility.
- Contact us immediately prior to your appointment if you are concerned about your health condition or eligibility to visit our clinics.
If you need to make an appointment, please contact our TeleHealth team directly.
ENHANCED SAFETY MEASURES & PROTOCOLS
As an ABC accredited facility, Active Life has always been required to have infection disease policies and procedures in place for the safety of our employees and patients. In response to the COVID-19 pandemic, we have voluntarily modified our existing procedures based on publicly available recommendations from the CDC (Center for Disease Control) and local governments. A few examples of additional measures that Active Life has taken to protect its employees and patients include:
- Isolated appointment windows for certain clinics that are limited to high-risk patients, drive-up (parking lot) service for eligible products/services, expanded shipping to residence options at no cost for applicable products/services. Contact our TeleHealth team to learn more.
- Compliance with CDC recommended cleaning and sanitization procedures for patient and non-patient areas within our clinics.
- Provision of PPE (Personal Protective Equipment) to all staff, tailored to their levels of exposure to patients and other employees. All employees are required to wear face coverings, and patients are asked to comply with local County or city guidelines regarding the use of face coverings.
- Temperature and symptom checks of employees during their shifts.